Quality Policy

Performance Controls, Inc. strives to conform to each customer's specified requirements. We will provide products of outstanding quality, reliability and safety, a high level of service and support, and timely deliveries to insure complete customer satisfaction. We seek continual improvement in our ability to achieve total customer satisfaction.

Employees and customers are encouraged to voice their ideas and opinions relating to procurement, production, support, delivery, service or management and PCI Managers are responsible for implementing programs that encourage the direct involvement of each employee.

Key concepts are:

  • Cooperation
  • Compliance with Specified (and tacit) Requirements
  • Quality and Reliability
  • Value
  • Customer Satisfaction
  • Continual Improvement